Can't find the mentioned "FAQ-Saas-Sample" in CF "Consumer"-Subaccount.

[draschke]

Hi @IObert,

I can't find the mentioned "FAQ-Saas-Sample" in my "Consumer"-Subaccount.

Any ideas?
Thanks & best Regards
Dirk

[IObert]

Can you confirm that you deployed all resources in the provider subaccount correctly (e.g. are all pods in state running)? And does your consumer subaccount live in the same region as the provider subaccount?

[draschke]

The only one thing, that didn't work for me before, was that I had an issue with creating the "secrets".
Everythings seems fine while creating the secrets, but as soon as I click the link sm-credentials, I see only an empty view.

{
 "clientid": "",
 "clientsecret": "",
 "sm_url": "",
 "url": "",
 "xsappname": ""
}

Maybe you know this issue...
Thanks!

[IObert]

I don't know the issue but this surely explains why the deployments failed and why you don't see the SaaS option in the consumer sa.

Are these values also empty in the faq-container-key.json file? If so, I recommend that you go back to the following command and run everything from there again:

cf create-service-key faq-saas-container faq-container-key
cf service-key faq-saas-container faq-container-key | tail -n +3 > faq-container-key.json

[draschke]

No, sorry. I removed only the values. It shows only the structure of the faq-container-key.json file.

My command is a little bit different, because I'm on Windows I had to change the command to
cf service-key faq-saas-container faq-container-key > faq-container-key.json
and removed the first three lines manually. But this shouldn't cause the issue.

I tried it today again (removed and recreated "secrets"), but the same result.

this is the error msg from the Console:
react-dom.production.min.js:196 DOMException: Failed to execute 'btoa' on 'Window': The string to be encoded contains characters outside of the Latin1 range.

[IObert]

So you mean that you removed the values for the post here (which makes sense) but the values are part of the file?

I wouldn't focus on the UI error that you get in the Kyma console. Can you decode and read the secret with kubectl:
https://kubernetes.io/docs/tasks/configmap-secret/managing-secret-using-kubectl/#decoding-secret

[draschke]

I can see the sm-credentials
PS C:\git\kyma-mtx-faq-management>
kubectl get secrets --namespace project-faq
NAME TYPE DATA AGE
sm-credentials Opaque 1 139m

I could fetch the encoded secrets with
kubectl get secret sm-credentials -o jsonpath='{.data.credentials}' --namespace project-faq

But decoding with this command doesn't work for me
echo 'MWYyZDFlMmU2N2Rm' | base64 --decode

tried also
kubectl get secret sm-credentials -o jsonpath='{.data.credentials}' | base64 --decode --namespace project-faq

but I'm wondering because my base64 (//57AA0ACgAgACIAYwBsAGkAZQBuAHQAaQBkAC...) is starting with //

maybe I need to switch to Linux

[IObert]

Yes, that decoding seems to be a problem with Windows. I'm sure the Windows terminal has an equivalent command - or you could use the Git Bash to decode it
I heard that WSL works quite good but I don't expect that the the base64 encoding is causing you problem. It's probably related to the deployment.

Have a look at your Kyma namespace to see if

1. All deployments are running:
   

2. All pods are running (it's ok if some of them restarted once or twice)
   

3. These two service instances were created
   

I suspect that your service instance is missing or that the provisioning failed

[draschke]

Thanks!

Realized that my faq-backend fails. (there was yesterday an other msg which I wasn't able to understand)

kubectl get deployment faq-backend  --namespace project-faq 
NAME          READY   UP-TO-DATE   AVAILABLE   AGE
faq-backend   0/1     1            0           2m9s

But I saw that this deployment needs the secrets SM_CREDENTIALS in the .yaml file.
So I guess that this deployment isn't able to start without the secrets and runs in this error.

[IObert]

Yes, that causes the problem. Can you paste the error log of the deployment (or better: the pod that belongs to the deployment) here?

[draschke]

tried to find out what the command is, but wasn't able to find it

don't know if this helps:

kubectl get pod faq-backend-746649fd4-j99xj  --namespace project-faq 
NAME                          READY   STATUS             RESTARTS   AGE
faq-backend-746649fd4-j99xj   1/2     CrashLoopBackOff   10         27m

back-off 5m0s restarting failed container=faq-backend pod=faq-backend-746649fd4-j99xj_project-faq(a6774b76-28ff-44d0-8210-7a7ae80e4260)

[IObert]

Yes, that's the place. You can click there on the three dots and select "show logs". This UI will only show you the past X minutes. But you can remove the entire pods (... -> delete) and then inspect the logs of the newly added pod.

[draschke]

Let me know if you need more. Thanks

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Timestamp | Log
-- | --
2021-06-01T11:14:11.407530631Z | {"log":"# Completed on Tue Jun 1 11:14:11 2021 ","time":"2021-06-01T11:14:11.407530631Z"}
2021-06-01T11:14:11.407525731Z | {"log":"COMMIT ","time":"2021-06-01T11:14:11.407525731Z"}
2021-06-01T11:14:11.407520431Z | {"log":"-A ISTIO_REDIRECT -p tcp -j REDIRECT --to-ports 15001 ","time":"2021-06-01T11:14:11.407520431Z"}
2021-06-01T11:14:11.407515831Z | {"log":"-A ISTIO_OUTPUT -j ISTIO_REDIRECT ","time":"2021-06-01T11:14:11.407515831Z"}
2021-06-01T11:14:11.407510931Z | {"log":"-A ISTIO_OUTPUT -d 127.0.0.1/32 -j RETURN ","time":"2021-06-01T11:14:11.407510931Z"}
2021-06-01T11:14:11.407505631Z | {"log":"-A ISTIO_OUTPUT -m owner --gid-owner 1337 -j RETURN ","time":"2021-06-01T11:14:11.407505631Z"}
2021-06-01T11:14:11.407500831Z | {"log":"-A ISTIO_OUTPUT -o lo -m owner ! --gid-owner 1337 -j RETURN ","time":"2021-06-01T11:14:11.407500831Z"}
2021-06-01T11:14:11.407496131Z | {"log":"-A ISTIO_OUTPUT ! -d 127.0.0.1/32 -o lo -m owner --gid-owner 1337 -j ISTIO_IN_REDIRECT ","time":"2021-06-01T11:14:11.407496131Z"}
2021-06-01T11:14:11.407491231Z | {"log":"-A ISTIO_OUTPUT -m owner --uid-owner 1337 -j RETURN ","time":"2021-06-01T11:14:11.407491231Z"}
2021-06-01T11:14:11.407486731Z | {"log":"-A ISTIO_OUTPUT -o lo -m owner ! --uid-owner 1337 -j RETURN ","time":"2021-06-01T11:14:11.407486731Z"}
2021-06-01T11:14:11.407481131Z | {"log":"-A ISTIO_OUTPUT ! -d 127.0.0.1/32 -o lo -m owner --uid-owner 1337 -j ISTIO_IN_REDIRECT ","time":"2021-06-01T11:14:11.407481131Z"}
2021-06-01T11:14:11.407467631Z | {"log":"-A ISTIO_OUTPUT -s 127.0.0.6/32 -o lo -j RETURN ","time":"2021-06-01T11:14:11.407467631Z"}
2021-06-01T11:14:11.407432531Z | {"log":"-A ISTIO_IN_REDIRECT -p tcp -j REDIRECT --to-ports 15006 ","time":"2021-06-01T11:14:11.407432531Z"}
2021-06-01T11:14:11.407427631Z | {"log":"-A ISTIO_INBOUND -p tcp -j ISTIO_IN_REDIRECT ","time":"2021-06-01T11:14:11.407427631Z"}
2021-06-01T11:14:11.407422831Z | {"log":"-A ISTIO_INBOUND -p tcp -m tcp --dport 15020 -j RETURN ","time":"2021-06-01T11:14:11.407422831Z"}
2021-06-01T11:14:11.407416831Z | {"log":"-A ISTIO_INBOUND -p tcp -m tcp --dport 15021 -j RETURN ","time":"2021-06-01T11:14:11.407416831Z"}
2021-06-01T11:14:11.407394531Z | {"log":"-A ISTIO_INBOUND -p tcp -m tcp --dport 15090 -j RETURN ","time":"2021-06-01T11:14:11.407394531Z"}
2021-06-01T11:14:11.407389331Z | {"log":"-A ISTIO_INBOUND -p tcp -m tcp --dport 22 -j RETURN ","time":"2021-06-01T11:14:11.407389331Z"}
2021-06-01T11:14:11.407384031Z | {"log":"-A ISTIO_INBOUND -p tcp -m tcp --dport 15008 -j RETURN ","time":"2021-06-01T11:14:11.407384031Z"}
2021-06-01T11:14:11.407378931Z | {"log":"-A OUTPUT -p tcp -j ISTIO_OUTPUT ","time":"2021-06-01T11:14:11.407378931Z"}
2021-06-01T11:14:11.407371031Z | {"log":"-A PREROUTING -p tcp -j ISTIO_INBOUND ","time":"2021-06-01T11:14:11.407371031Z"}
2021-06-01T11:14:11.407330931Z | {"log":":ISTIO_REDIRECT - [0:0] ","time":"2021-06-01T11:14:11.407330931Z"}
2021-06-01T11:14:11.407326331Z | {"log":":ISTIO_OUTPUT - [0:0] ","time":"2021-06-01T11:14:11.407326331Z"}
2021-06-01T11:14:11.407321531Z | {"log":":ISTIO_IN_REDIRECT - [0:0] ","time":"2021-06-01T11:14:11.407321531Z"}
2021-06-01T11:14:11.407316731Z | {"log":":ISTIO_INBOUND - [0:0] ","time":"2021-06-01T11:14:11.407316731Z"}
2021-06-01T11:14:11.407311631Z | {"log":":POSTROUTING ACCEPT [0:0] ","time":"2021-06-01T11:14:11.407311631Z"}
2021-06-01T11:14:11.407302831Z | {"log":":OUTPUT ACCEPT [0:0] ","time":"2021-06-01T11:14:11.407302831Z"}
2021-06-01T11:14:11.407266032Z | {"log":":INPUT ACCEPT [0:0] ","time":"2021-06-01T11:14:11.407266032Z"}
2021-06-01T11:14:11.407260932Z | {"log":":PREROUTING ACCEPT [0:0] ","time":"2021-06-01T11:14:11.407260932Z"}
2021-06-01T11:14:11.407249432Z | {"log":"*nat ","time":"2021-06-01T11:14:11.407249432Z"}
2021-06-01T11:14:11.407054532Z | {"log":"# Generated by iptables-save v1.6.2 on Tue Jun 1 11:14:11 2021 ","time":"2021-06-01T11:14:11.407054532Z"}
2021-06-01T11:14:11.400728456Z | {"log":"iptables-save ","time":"2021-06-01T11:14:11.400728456Z"}
2021-06-01T11:14:11.334278007Z | {"log":"ip6tables-restore --noflush /tmp/ip6tables-rules-1622546051333952108.txt586408984 ","time":"2021-06-01T11:14:11.334278007Z"}
2021-06-01T11:14:11.334272707Z | {"log":" ","time":"2021-06-01T11:14:11.334272707Z"}
2021-06-01T11:14:11.334254807Z | {"log":"Writing following contents to rules file: /tmp/ip6tables-rules-1622546051333952108.txt586408984 ","time":"2021-06-01T11:14:11.334254807Z"}
2021-06-01T11:14:11.315263378Z | {"log":"iptables-restore --noflush /tmp/iptables-rules-1622546051313506285.txt247778909 ","time":"2021-06-01T11:14:11.315263378Z"}
2021-06-01T11:14:11.315258978Z | {"log":" ","time":"2021-06-01T11:14:11.315258978Z"}
2021-06-01T11:14:11.315253778Z | {"log":"COMMIT ","time":"2021-06-01T11:14:11.315253778Z"}
2021-06-01T11:14:11.315249178Z | {"log":"-A ISTIO_OUTPUT -j ISTIO_REDIRECT ","time":"2021-06-01T11:14:11.315249178Z"}
2021-06-01T11:14:11.315244478Z | {"log":"-A ISTIO_OUTPUT -d 127.0.0.1/32 -j RETURN ","time":"2021-06-01T11:14:11.315244478Z"}
2021-06-01T11:14:11.315239778Z | {"log":"-A ISTIO_OUTPUT -m owner --gid-owner 1337 -j RETURN ","time":"2021-06-01T11:14:11.315239778Z"}
2021-06-01T11:14:11.315234978Z | {"log":"-A ISTIO_OUTPUT -o lo -m owner ! --gid-owner 1337 -j RETURN ","time":"2021-06-01T11:14:11.315234978Z"}
2021-06-01T11:14:11.315230178Z | {"log":"-A ISTIO_OUTPUT -o lo ! -d 127.0.0.1/32 -m owner --gid-owner 1337 -j ISTIO_IN_REDIRECT ","time":"2021-06-01T11:14:11.315230178Z"}
2021-06-01T11:14:11.315225278Z | {"log":"-A ISTIO_OUTPUT -m owner --uid-owner 1337 -j RETURN ","time":"2021-06-01T11:14:11.315225278Z"}
2021-06-01T11:14:11.315220578Z | {"log":"-A ISTIO_OUTPUT -o lo -m owner ! --uid-owner 1337 -j RETURN ","time":"2021-06-01T11:14:11.315220578Z"}
2021-06-01T11:14:11.315215778Z | {"log":"-A ISTIO_OUTPUT -o lo ! -d 127.0.0.1/32 -m owner --uid-owner 1337 -j ISTIO_IN_REDIRECT ","time":"2021-06-01T11:14:11.315215778Z"}
2021-06-01T11:14:11.315210878Z | {"log":"-A ISTIO_OUTPUT -o lo -s 127.0.0.6/32 -j RETURN ","time":"2021-06-01T11:14:11.315210878Z"}
2021-06-01T11:14:11.315206179Z | {"log":"-A OUTPUT -p tcp -j ISTIO_OUTPUT ","time":"2021-06-01T11:14:11.315206179Z"}
2021-06-01T11:14:11.315201579Z | {"log":"-A ISTIO_INBOUND -p tcp -j ISTIO_IN_REDIRECT ","time":"2021-06-01T11:14:11.315201579Z"}
2021-06-01T11:14:11.315196879Z | {"log":"-A ISTIO_INBOUND -p tcp --dport 15020 -j RETURN ","time":"2021-06-01T11:14:11.315196879Z"}
2021-06-01T11:14:11.315192279Z | {"log":"-A ISTIO_INBOUND -p tcp --dport 15021 -j RETURN ","time":"2021-06-01T11:14:11.315192279Z"}
2021-06-01T11:14:11.315187279Z | {"log":"-A ISTIO_INBOUND -p tcp --dport 15090 -j RETURN ","time":"2021-06-01T11:14:11.315187279Z"}
2021-06-01T11:14:11.315172179Z | {"log":"-A ISTIO_INBOUND -p tcp --dport 22 -j RETURN ","time":"2021-06-01T11:14:11.315172179Z"}
2021-06-01T11:14:11.315167579Z | {"log":"-A PREROUTING -p tcp -j ISTIO_INBOUND ","time":"2021-06-01T11:14:11.315167579Z"}
2021-06-01T11:14:11.315161079Z | {"log":"-A ISTIO_IN_REDIRECT -p tcp -j REDIRECT --to-ports 15006 ","time":"2021-06-01T11:14:11.315161079Z"}
2021-06-01T11:14:11.315156379Z | {"log":"-A ISTIO_REDIRECT -p tcp -j REDIRECT --to-ports 15001 ","time":"2021-06-01T11:14:11.315156379Z"}
2021-06-01T11:14:11.315151679Z | {"log":"-A ISTIO_INBOUND -p tcp --dport 15008 -j RETURN ","time":"2021-06-01T11:14:11.315151679Z"}
2021-06-01T11:14:11.315147279Z | {"log":"-N ISTIO_OUTPUT ","time":"2021-06-01T11:14:11.315147279Z"}
2021-06-01T11:14:11.315142579Z | {"log":"-N ISTIO_IN_REDIRECT ","time":"2021-06-01T11:14:11.315142579Z"}
2021-06-01T11:14:11.315138179Z | {"log":"-N ISTIO_REDIRECT ","time":"2021-06-01T11:14:11.315138179Z"}
2021-06-01T11:14:11.315133679Z | {"log":"-N ISTIO_INBOUND ","time":"2021-06-01T11:14:11.315133679Z"}
2021-06-01T11:14:11.315129079Z | {"log":"* nat ","time":"2021-06-01T11:14:11.315129079Z"}
2021-06-01T11:14:11.315122479Z | {"log":"Writing following contents to rules file: /tmp/iptables-rules-1622546051313506285.txt247778909 ","time":"2021-06-01T11:14:11.315122479Z"}
2021-06-01T11:14:11.315117979Z | {"log":" ","time":"2021-06-01T11:14:11.315117979Z"}
2021-06-01T11:14:11.315112779Z | {"log":"DNS_SERVERS=[],[] ","time":"2021-06-01T11:14:11.315112779Z"}
2021-06-01T11:14:11.315097879Z | {"log":"ENABLE_INBOUND_IPV6=false ","time":"2021-06-01T11:14:11.315097879Z"}
2021-06-01T11:14:11.314989279Z | {"log":"KUBEVIRT_INTERFACES= ","time":"2021-06-01T11:14:11.314989279Z"}
2021-06-01T11:14:11.314984679Z | {"log":"OUTBOUND_PORTS_EXCLUDE= ","time":"2021-06-01T11:14:11.314984679Z"}
2021-06-01T11:14:11.314979979Z | {"log":"OUTBOUND_PORTS_INCLUDE= ","time":"2021-06-01T11:14:11.314979979Z"}
2021-06-01T11:14:11.314975479Z | {"log":"OUTBOUND_IP_RANGES_EXCLUDE= ","time":"2021-06-01T11:14:11.314975479Z"}
2021-06-01T11:14:11.314971079Z | {"log":"OUTBOUND_IP_RANGES_INCLUDE=* ","time":"2021-06-01T11:14:11.314971079Z"}
2021-06-01T11:14:11.314966479Z | {"log":"INBOUND_PORTS_EXCLUDE=15090,15021,15020 ","time":"2021-06-01T11:14:11.314966479Z"}
2021-06-01T11:14:11.314961779Z | {"log":"INBOUND_PORTS_INCLUDE=* ","time":"2021-06-01T11:14:11.314961779Z"}
2021-06-01T11:14:11.314957079Z | {"log":"INBOUND_TPROXY_ROUTE_TABLE=133 ","time":"2021-06-01T11:14:11.314957079Z"}
2021-06-01T11:14:11.314952379Z | {"log":"INBOUND_TPROXY_MARK=1337 ","time":"2021-06-01T11:14:11.314952379Z"}
2021-06-01T11:14:11.314947779Z | {"log":"INBOUND_INTERCEPTION_MODE=REDIRECT ","time":"2021-06-01T11:14:11.314947779Z"}
2021-06-01T11:14:11.314943079Z | {"log":"PROXY_GID=1337 ","time":"2021-06-01T11:14:11.314943079Z"}
2021-06-01T11:14:11.31493848Z | {"log":"PROXY_UID=1337 ","time":"2021-06-01T11:14:11.31493848Z"}
2021-06-01T11:14:11.31493378Z | {"log":"PROXY_TUNNEL_PORT=15008 ","time":"2021-06-01T11:14:11.31493378Z"}
2021-06-01T11:14:11.31492928Z | {"log":"PROXY_INBOUND_CAPTURE_PORT=15006 ","time":"2021-06-01T11:14:11.31492928Z"}
2021-06-01T11:14:11.31492488Z | {"log":"PROXY_PORT=15001 ","time":"2021-06-01T11:14:11.31492488Z"}
2021-06-01T11:14:11.31492028Z | {"log":"---------- ","time":"2021-06-01T11:14:11.31492028Z"}
2021-06-01T11:14:11.31491578Z | {"log":"Variables: ","time":"2021-06-01T11:14:11.31491578Z"}
2021-06-01T11:14:11.31489488Z | {"log":" ","time":"2021-06-01T11:14:11.31489488Z"}
2021-06-01T11:14:11.31489008Z | {"log":"ISTIO_SERVICE_EXCLUDE_CIDR= ","time":"2021-06-01T11:14:11.31489008Z"}
2021-06-01T11:14:11.31488518Z | {"log":"ISTIO_SERVICE_CIDR= ","time":"2021-06-01T11:14:11.31488518Z"}
2021-06-01T11:14:11.31488048Z | {"log":"ISTIO_LOCAL_EXCLUDE_PORTS= ","time":"2021-06-01T11:14:11.31488048Z"}
2021-06-01T11:14:11.31487588Z | {"log":"ISTIO_OUTBOUND_PORTS= ","time":"2021-06-01T11:14:11.31487588Z"}
2021-06-01T11:14:11.31487098Z | {"log":"ISTIO_INBOUND_PORTS= ","time":"2021-06-01T11:14:11.31487098Z"}
2021-06-01T11:14:11.31486598Z | {"log":"ISTIO_INBOUND_TPROXY_ROUTE_TABLE= ","time":"2021-06-01T11:14:11.31486598Z"}
2021-06-01T11:14:11.31486088Z | {"log":"ISTIO_INBOUND_TPROXY_MARK= ","time":"2021-06-01T11:14:11.31486088Z"}
2021-06-01T11:14:11.31485598Z | {"log":"ISTIO_INBOUND_INTERCEPTION_MODE= ","time":"2021-06-01T11:14:11.31485598Z"}
2021-06-01T11:14:11.31485098Z | {"log":"INBOUND_CAPTURE_PORT= ","time":"2021-06-01T11:14:11.31485098Z"}
2021-06-01T11:14:11.31484598Z | {"log":"ENVOY_PORT= ","time":"2021-06-01T11:14:11.31484598Z"}
2021-06-01T11:14:11.31483858Z | {"log":"------------ ","time":"2021-06-01T11:14:11.31483858Z"}
2021-06-01T11:14:11.31479378Z | {"log":"Environment: ","time":"2021-06-01T11:14:11.31479378Z"}

<!--EndFragment-->

[IObert]

I don't see any error messages in here. Can you search for "ERROR" or "WARN" in the log?

[draschke]

There is no more. Searched for "ERROR" and "WARN messages for the last 15 minutes, after I removed the pod again.

The Ui shows me now "Running", although the CLI kubectl shows CrashLoopBackOff.

PS C:\git\kyma-mtx-faq-management> kubectl get pods  --namespace project-faq
NAME                                   READY   STATUS             RESTARTS   AGE
faq-backend-746649fd4-sbjpr            1/2     CrashLoopBackOff   4          2m38s
faq-broker-5df55b575c-wbp9k            2/2     Running            2          23h
faq-exporter-5d4cbbf4f6-w4vf5          2/2     Running            0          23h
kyma-faq-ui-shell-6cc59bdcc5-pr9nn     2/2     Running            0          23h
project-faq-gateway-7557887b66-rvbk6   2/2     Running            0          23h

[draschke]

Tried to log it from cli, but struggle with a deprecated annotation.

kubectl logs -f -p faq-backend-746649fd4-sbjpr --namespace project-faq
Using deprecated annotation `kubectl.kubernetes.io/default-logs-container` in pod/faq-backend-746649fd4-sbjpr. Please use `kubectl.kubernetes.io/default-container` instead