[Possible Bug] Did not find a way to delete emails

[ybizeul]

Version:

• libredesk: v0.7.4-alpha

Description of the bug and steps to reproduce:
Once an email is in the database, it doesn't look like there is a way to get rid of it, no Delete button.
It's useful for spams or in other situation when an email isn't relevant.

[abhinavxd]

Hi,
After a conversation is deleted from the DB, it gets re-imported during the next IMAP scan. Need to figure this out.

[ybizeul]

Personally, I wouldn’t be shocked if deleting a conversation actually deletes emails from mailbox, but I can see how this could be unexpected.

What about moving conversations to a folder “Libredesk Trash” or change behavior to only import unread emails, at least as an option ?

[lowinger42]

In osticket, you can specify an IMAP folder. When email is ingested, it is moved to the specified IMAP folder. This works very well so I suggest this as the way forward

[abhinavxd]

ah yes I remember this OSTicket way, makes the most sense.

Figuring it out.

Thanks!

[vanboom]

I am puzzled by this also, there does not appear to be a way to delete a ticket in the UI?

[vanboom]

PR #357 adds a feature that will delete emails from the server after they are ingested into libredesk. This could help resolve the emails reappearing. Another use case for deleting messages is when a customer emails personal information like a credit card number. Having the ability to delete the conversation would be good to have cases such as this.