Remote work requires extra attention to device, network, account, and data security.
| Area | Recommendation |
|---|---|
| VPN | Use company VPN when required |
| Wi-Fi | Avoid unsecured public Wi-Fi |
| MFA | Approve only expected prompts |
| Device | Lock screen when away |
| Updates | Keep system updated |
| Files | Store work files in approved locations |
| Privacy | Avoid working with sensitive data in public view |
For remote users, IT support may check:
- Internet access
- VPN status
- MFA prompts
- DNS resolution
- Shared drive access
- Device updates
- Endpoint protection status
User reported inability to access shared drive while remote.
Confirmed internet access was working.
Confirmed VPN was disconnected.
Assisted user with VPN sign-in and MFA approval.
Shared drive access was restored.
- Remote work support
- VPN awareness
- User security education